Return Policy – Softvizyontarim.com

At Softvizyontarim.com, we prioritize customer satisfaction by providing a secure and transparent shopping experience. Purchases made through our platform connect buyers directly with the seller, and payment and delivery processes are handled by the seller company. Accordingly, product returns are evaluated under the framework of the Turkish Consumer Rights Regulation and processed in compliance with applicable legal standards.

Return Process and Conditions

Return Period

• Products can generally be returned within 15 to 30 days, depending on the return policy of the seller and applicable regulations.

• The return window may vary based on the product type and the seller's specific terms.

Eligible Products for Return

• Unused items in resalable condition can be returned.

• Products must be in their original packaging, with all accessories intact to be eligible.

• Products made to order or customized for individual buyers are not eligible for return.

How to Request a Return

1. Contact the seller directly through the purchase form to initiate a return request.

2. The seller will evaluate the request and provide the necessary instructions.

3. The product must be returned within the specified period and in complete, undamaged condition.

Refund Process

• Once the seller receives the returned product, it will be inspected for eligibility.

• If the return meets the conditions, a refund will be issued within 10 business days.

• Refunds are made using the same method the buyer used during the purchase.

Non-Returnable Products

The following items are not eligible for return:

• Used or damaged products

• Hygiene-related items with opened packaging (e.g., protective gear)

• Custom or project-based agricultural machinery

Your Rights Under Turkish Consumer Protection Law

Right of Withdrawal

• In accordance with distance sales contracts, buyers have the right to return products within 14 days without providing any reason.

• When exercising this right, the seller is required to refund the full amount paid by the buyer.

Defective Product Returns

• If a product is delivered with a manufacturing defect, missing parts, or functional issues, the buyer can request a return within 30 days.

• The seller is responsible for repairing, replacing, or refunding the product.

For Return Requests

Softvizyontarim.com acts as a platform connecting buyers and sellers. For more information about return procedures or to initiate a request, please contact the seller directly through the purchase form provided on our website.